SMALL-TOWN STUDIO BIG-BRAND RESULTS

Turnaround depends on your tier and the type of work requested:

Starter Tier: 3–5 business days

Pro Tier: 2–3 business days

Elite Tier: Within 48 hours

Smaller items (like a web graphic or content edit) usually land faster. Larger projects (like a full brand build or website) take more time — especially if there are rounds of feedback, multiple deliverables, or added complexity.

To keep things moving smoothly, timelines and key dates will be outlined clearly for each request. Your response time and clarity directly affect how quickly we can deliver — this is a collaborative process, not a click-and-ship model.

The work deserves to be done right. We’ll keep things realistic, transparent, and moving at a pace that gets results without burning anyone out.

You pay for one month at a time — no subscriptions, no automatic renewals, and no fine print. At the end of each month, we’ll send you a quick email asking if you’d like to renew.

There’s no pressure to continue, and you’re never locked into a long-term contract. That said, once we’ve started work for the month, we treat it like a full engagement — no mid-month pauses or rollovers unless otherwise arranged.

It’s all about giving you the flexibility to get what you need, when you need it — without getting stuck in something that doesn’t serve you.

Every project includes revisions — how many depends on your tier. We’ll always aim to get it right the first time, but we’re happy to adjust based on clear, helpful feedback.

Where it makes sense, we’ll work iteratively — especially for things like branding or layout. But we also keep the process structured so we’re not stuck pushing pixels forever. Our job is to give you something that works, not just something that looks good.

If you need more revisions than your plan includes, that’s no problem — we’ll just bill extra time at $75/hour and let you know before it gets added.

The goal is always the same: to get you the most value, with the least friction.

Services vary slightly by tier — so be sure to review your plan before applying. If you don’t see what you’re looking for, just reach out. If it’s a fit, we’ll let you know.

What’s included:

Graphic design, branding, and Squarespace web work — including:

• Logo + brand identity design

• Menus, brochures, and signage

• Social media assets (Instagram, Facebook, LinkedIn)

• Custom print + digital materials (posters, stickers, invites, etc.)

• Event collateral and banners

• Squarespace development, wireframes, UX/UI

• Custom web design (non-coded)

What’s not included:

Video, photography, or coding.

If you’re not sure whether something fits, just ask — happy to help you figure out the best way forward.

You have 7 days after purchase to cancel or pause and receive a 75% refund — as long as no deliverables have been provided. Once we’ve started work and files have been sent, the month is considered active and non-refundable. This helps protect the value of the work and time invested.

That said, if something comes up mid-month, I’ll always try to work with you. Unused hours can be paused and carried forward — just reach out and we’ll make a plan that fits.

Everything we do together — meetings, emails, phone calls, project management, and design work — counts toward your monthly hours.

That’s because every part of the process takes time and care. From planning a layout to troubleshooting tech to responding to emails — it’s all part of the work that helps move your project forward.

We keep track of everything in Harvest so you always know how your time is being spent.

We’ll use Harvest to track hours and Trello to manage deliverables. It’s a collaborative process — intuitive, transparent, and built to help us stay aligned.

You’ll get access to a shared Trello board where tasks are tracked and updated in real time, and at the end of each month, I’ll send you a full Harvest report showing how your hours were used.

The first month might take a little getting used to, but we’ll find a rhythm that works.

If it’s a one-time request and there’s room, I’m happy to quote the extra time and fit it in at your hourly rate ($75/hour). If it looks like the work is recurring or outside your current scope, I’ll recommend upgrading to the next tier so we can do it right.

No surprise charges — just transparency and a workflow that works for both of us.

Most day-to-day communication happens in Trello or by email — whichever you prefer.

For bigger ideas or project direction, we can always book a Google Meet to walk through things together. We can even collaborate live in Figma when needed — it’s a great tool for working visually and making sure everyone’s on the same page.

The goal is always the same: to keep things transparent, easy to follow, and what works best for you.

This program is built for people who care…l mean really care — whether you’re just starting out or have been in business for years.

Are you launching something new? I’ll help you get off the ground without wasting time, money, or energy on stuff that doesn’t move the needle.

Already an established business? this is your opportunity to refocus, get a fresh perspective, and free up time so you can do more of what actually makes you money.

You don’t need to be organized — we’ve got systems to help with that. We’ll use tools like Trello, Figma, Gmail, and Harvest to make things run smooth. And we’ll find a workflow that works for you, not just for me.

This is a collaborative process. If you’re the kind of person who respects experience, trusts the process, and wants to grow your business the right way — we’ll work well together. If you’re looking for someone to just “do what they’re told,” this probably isn’t the right fit.

At the end of the day, I believe in building strong, honest businesses in Northern BC — and that means working together with people from all walks of life.

I’m here for folks who are ready to roll up their sleeves, have real conversations, and build something that lasts.

No problem. Just send me a message or book a free call — I’m always happy to chat and see if this is the right fit for you.

EM / hello@jsdco.ca

PH / 1-604-785-3493